bd9 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") governs the relationship between the bd9 platform ("we", "us") and its users ("you", "member") regarding personal information. By using the bd9 website, you are considered to have agreed to all the terms of this Policy.

You are requested to read this document carefully before using our services. Reading our Terms and Conditions together with this Privacy Policy will give you a clear understanding of the full framework of our services.

This Policy applies to all members residing in Bangladesh and registered on the bd9 platform. We do not knowingly collect personal information from anyone under 21 years of age, and only persons aged 21 and above are eligible to use our services.

What Information Is Collected

bd9 collects the following types of information. This information is mainly divided into two categories — information provided directly by you, and information collected automatically.

1.1 Information Provided Directly

Information you voluntarily provide when you open an account or use services on bd9:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account)
• Login identifier such as username
• Messages sent through support chat or email

1.2 Automatically Collected Information

Information collected automatically through technology when you browse or use our platform:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time of access to the site, browsing patterns, and duration
• Game play history, bet amounts, and transaction records
• Information collected through cookies and similar tracking technologies

1.3 Verification-Related Information

During the account verification (KYC) process, we may collect copies of your national identity card, passport or driving licence, and where necessary, proof of address documents. This information is used solely for the purpose of confirming your identity.

Purpose of Data Use

bd9 uses your information for the following specific purposes:

2.1 Account Management

Your provided information is used to create your account, verify your identity, maintain login security, and communicate with you regarding your account.

2.2 Financial Transaction Processing

Financial information is required to complete deposits and withdrawals, maintain transaction history, and comply with anti-money laundering obligations.

2.3 Customer Support

Our support team may use relevant information to resolve your issues, answer questions, and review complaints.

2.4 Security and Fraud Prevention

We analyse information using both automated and manual methods to detect unauthorised access, fraud, multiple account creation, and suspicious activity.

2.5 Service Improvement

Analytical data is used to improve user experience, develop new features, and resolve technical issues on the platform.

2.6 Marketing and Communications

With your consent, we may contact you by SMS or email about bonus offers, promotions, or important updates. If you wish to stop receiving these communications, you can let us know through support.

Data Storage and Security

bd9 gives the highest priority to the security of your information. We use industry-standard SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure.

3.1 Technical Security Measures

• TLS/SSL encryption for data transfer
• Encryption of sensitive data stored on servers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication option

3.2 Organisational Security

Only authorised staff have access to your information, and only to the extent necessary. Every access is logged and reviewed regularly.

3.3 Data Retention Period

We retain information for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations and resolve disputes. After the designated period, data is securely deleted or anonymised.

Sharing Information with Third Parties

bd9 does not sell your personal information. However, limited information may be shared in the specific circumstances listed below:

4.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification providers, gaming software providers, and technology service providers receive only the minimum information necessary to deliver their services. These partners are bound by agreements consistent with our privacy policy.

4.2 Legal Obligations

Information may be shared with legal authorities pursuant to a court order, regulatory requirement, or criminal investigation.

4.3 Business Transfers

Information may be transferred in the event of a business merger or acquisition. Members will be notified in advance in such cases.

4.4 International Data Transfers

Due to gaming servers or technology infrastructure, data may be stored outside Bangladesh. The same level of protection is ensured in such cases.

Cookies and Tracking Technologies

bd9 uses cookies and similar technologies on its platform to help improve your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, verify security tokens, and support the basic functionality of the platform.
• Functional cookies: Remember your language preference, theme settings, and other personalised options.
• Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most.

5.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Your Rights and Controls

As a bd9 member, you have the following rights over your personal information:

6.1 Right to Access

If you wish to view what information we hold about you, please make a request through support. We will respond within a reasonable time.

6.2 Right to Correction

If there is any incorrect information in your profile, you may request a correction. Verification may be required to correct certain identity-related information.

6.3 Right to Deletion

If you request account closure, information beyond what is required by legal obligations will be deleted. Financial transaction records must be retained for a specified period.

6.4 Opt Out of Marketing Communications

You can stop promotional emails or SMS at any time by informing our support team.

To exercise your rights or for any privacy-related questions, visit our FAQ section or contact us directly via 24/7 live chat or email.

Protection of Underage Users

bd9 services are for persons aged 21 and above only. We do not intentionally collect information from anyone under 21 years of age.

Age is verified at the time of account registration. If we become aware that a minor's information is present in our system, that account will be closed immediately and the relevant information will be deleted.

Our Responsible Gaming Policy provides more detailed guidance on this matter.

External Links and Third-Party Sites

The bd9 platform may occasionally contain links to third-party sites. Those sites have their own privacy policies and bd9 is not responsible for them. Before visiting any external site, you should read their privacy policy.

Policy Changes and Updates

This Privacy Policy may be updated from time to time due to technology, legal requirements, or business changes. You will be notified of significant changes via your registered email or SMS.

Continuing to use the platform after a policy change will be considered as your agreement to the updated policy. We therefore recommend checking this page regularly. The "Last updated" date at the top of the page will tell you when it was last changed.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• 24/7 Live Chat: via the chat button on the bd9 website
• Email: [email protected]

We are able to assist in both Bengali and English. Our aim is to resolve your issue as quickly as possible.

To learn more about bd9, visit our About Us page.